Privacy policy

Who we are and what this covers

ClaimMark Inc. ("ClaimMark", "we") operates this website, claimmark.ai, and ClaimMark-A Prior Art Search, the patent search service anyone can sign up for at app.claimmark.ai. This policy covers both. The ClaimMark-P product handles client matters under the Terms of Service and any customer agreement that governs each account, and our Security page describes how that data is protected.

What we collect

Information you give us. If you use the request access form, we collect what you type into it: your name, your work e-mail address, your firm or company, the number of practitioners at your firm, the areas of the product you are interested in, and any notes you add. If you e-mail us, we receive your address and the contents of your message. If you book a meeting through the link to Calendly, Calendly collects what its booking page asks for under its own privacy policy.

Information collected automatically. Like every website, ours is served by hosting infrastructure (Amazon Web Services) that processes your IP address, browser type, and the pages you request in order to deliver them and to protect the service from abuse. We do not use that information to identify or profile you. The website runs no analytics and no advertising or tracking technology of any kind. We use Google Search Console, which shows us aggregate figures Google gathers on its own search pages (how often the site appears in Google results and is clicked); it adds nothing to this website and identifies no one to us.

ClaimMark-A Prior Art Search accounts

Your account. When you sign up we collect your name, your e-mail address, and your organization's name. We keep a one-way hash of your password, never the password itself, the encrypted secret behind your two-step sign-in, a record of sign-ins and security changes to your account, and which version of the Terms of Service you accepted and when. If an owner invites you, we receive your e-mail address and name from them. We send account e-mail (sign-up links, invitations, and notices) through Amazon Web Services.

Your searches. Search text is confidential client material. It is never used to train or tune anything, ours or anyone else's, and never shared with any third party.

• On Pro, your search history is on by default so you can reopen past searches: each search's request, results, and search record. It is visible only to you, not to others in your organization, and you can delete one search or all of them at any time. Free keeps no history.
• The Search API stores no query text. For each call it records the time, the key used, and counts.
• We count the searches and API calls each organization makes each month, to apply its plan.
• Our application logs never record what you searched.
• The search index does not log search queries; they are processed in memory to produce results. A diagnostic error record on the index server's encrypted disk may contain part of a query that failed, and is erased when that server is replaced.
• Each search also queries our non-US patent index (European Patent Office publications and other patent offices' families), which runs on a computer that ClaimMark itself operates outside Amazon Web Services. It receives your search text, and the numbers of the US results, over an encrypted connection from our AWS account; it accepts no connection from the internet. It processes queries in memory and does not log them. A diagnostic error record on that computer's disk may contain part of a query that failed. That computer is not a third party, and nothing else about your account goes to it.

Try It. The Try It page on this website sends the published patent number you enter, and nothing else, to our servers to run the search. It needs no account, and we do not store the number or the results; to keep the service fair we count recent Try It searches by IP address for an hour, and our request logs record that a search ran, not the number.

Payments. Paid plans are bought and managed on pages run by our payment processor, Stripe. Stripe collects your card details and billing address under its privacy policy; card details never reach ClaimMark. We receive and keep your organization's Stripe customer and subscription references, its plan and billing status, and, on paid API plans, the count of calls beyond the allowance, which we report to Stripe for billing. We send Stripe no search content.

How long we keep it. Account information stays while the account is open. Search history stays until you delete it or the account ends. When an organization's account ends, its data is deleted as the Terms of Service describe, except billing records we must keep by law.

Resources for patent attorneys

Your request. When you ask for one of the attorney resources linked from our homepage (the pre-filing checklist, alternative independent claims, or a Section 101 analysis), the request page at app.claimmark.ai collects your name, company, role, and e-mail address. We e-mail you a private link to your resource through Amazon Web Services; the link works for seven days. We also send a notice of the request, with your name, company, role, and e-mail address but never the material you submit, to one recipient: ClaimMark's team, or, if you used a resources link a law firm or company shared with you, that firm's own notification address instead, so the firm can follow up with you. That firm then holds the notice under its own practices. To limit unsolicited e-mail, we count recent requests by IP address for an hour.

Material you submit. For an analysis, you paste or upload the text of a patent application or claims and may add instructions. We keep that material, every analysis attempt, and the resulting report with your request, so that you can reopen and download the report through your link. The material and your request are sent to the AI models ClaimMark-P uses to prepare the analysis, under provider terms that forbid using it to train their models; we never use it to train or tune anything ourselves. It does not become part of any firm's matters, and our application logs do not record it. Submit only material you are entitled to share; we recommend public or redacted text.

How long we keep it. Requests, submitted material, and reports are kept as business records until you ask us to delete them at inquiries@claimmark.ai. Requests made through a firm's link are also deleted when that firm's ClaimMark account is deleted.

Cookies, tracking, and "Do Not Track"

The website sets no cookies, and ClaimMark-A Prior Art Search sets no cookies and runs no analytics, advertising, or tracking scripts; it keeps your sign-in, and display settings such as zoom, in your browser's local storage, where no third party reads them. It stores one value in your browser's local storage, the number of the homepage image you saw last, so the image rotates on your next visit; that value never leaves your browser and identifies nothing. No third party collects information about your activity on this site or across other sites through it. Because we do not track visitors, a "Do Not Track" signal from your browser changes nothing: every visitor is already treated the same way.

How we use what you give us

We use access requests and messages to respond to you, to decide on and arrange early access to ClaimMark-P, to schedule demonstrations, and to keep in touch with you about the product. We use resource requests to deliver the resource you asked for, to prepare and show you the analysis of the material you submitted, and to let ClaimMark's team, or the firm whose link you used, follow up with you about it. We do not sell personal information, we do not share it for advertising, and we do not add you to marketing lists you did not ask to join. We make no automated decisions about you.

Who else receives it

Service providers who process data on our behalf, and only for the purposes above: Amazon Web Services hosts the website in the United States and delivers access-form submissions to us by e-mail; Google serves the typefaces this site uses (Google Fonts), which means your browser requests them from Google's servers and Google receives your IP address and browser details under its privacy policy. Calendly, if you choose to book a meeting. For ClaimMark-A Prior Art Search: Amazon Web Services hosts the service and the US search index in the United States and sends account e-mail, and Stripe processes payments. For attorney resources: Amazon Web Services hosts the request pages and sends their e-mail, and the AI model providers ClaimMark-P uses process submitted material to prepare analyses; if you used a firm's resources link, that firm receives the request notice described above. The non-US search index runs on a computer ClaimMark operates itself, outside Amazon Web Services; it is not a service provider. We disclose personal information otherwise only when the law requires it or to protect our rights.

How long we keep it

Access requests and correspondence are kept as ordinary business records for as long as they are relevant to our relationship with you, and deleted on request. The system that forwards form submissions keeps an operational log of the firm name and practitioner count of each request, without names or e-mail addresses, for troubleshooting.

Your choices and rights

You can ask us at any time to show you the personal information we hold about you, to correct it, or to delete it, and you can ask us to stop contacting you. Write to inquiries@claimmark.ai and we will act on the request within thirty days. California residents: this policy is posted in accordance with the California Online Privacy Protection Act, and we honor access and deletion requests from every visitor regardless of where they live. Visitors from the European Economic Area, the United Kingdom, and Switzerland: your information is processed in the United States; we process it on the basis of your request for access to the product and our legitimate interest in responding to you, and, for ClaimMark-A Prior Art Search accounts, to perform our agreement with you, and you have the rights described above. ClaimMark-A Prior Art Search users can delete their own search history in the application at any time.

Children

This website is for patent professionals and is not directed to children under 16. We do not knowingly collect information from them.

Security

The website is served over encrypted connections, form submissions travel encrypted to us, and access to what you send is limited to the people who need it to respond.

Changes to this policy

If we change how the website collects or uses personal information, we will post the revised policy here with a new effective date before the change takes effect. If we ever add analytics, it will be a tool that sets no cookies and identifies no one, or it will ask your consent first.

Contact

ClaimMark Inc., inquiries@claimmark.ai.